Gushy Post on TDAmeritrade

Part of my visit to the financial advisor Irene was that she did a step-by-step blow by blow detailed account of how to proceed with my sloppy retirement accounts.
The first step was to open ROTH IRA's through Vanguard, TDAmeritrade, or wherever.
I liked Vanguards website, but she highly recommended TDA so I thought I would start with them and if I didn't like them, just switch out.
My first instruction from Irene was to open a non-deductible IRA account. That was #1 on the list "Open an IRA" .
I set up an account and funded it and then was sitting on some sort of stock buying page. Huh? Went back and saw that I had opened an individual investment account. I messed up my first instruction, the very first thing the website asks you is: what type of account do you want to open? My choices : individual, joint, or IRA. My instructions :open a damn IRA. My fingers and brain : opened an individual.
Dangit. So talked to automated TDA fellow Tom who told me to open another account and just transfer the funds. I did not want a fee assessed, so called the 800 number for a person to confirm since I seem to be a little "following instructions challenged" this evening.
A pleasant fellow answered the phone who gave his first and last name. He walked me through all sorts of things on the website, and we chatted of security password software, his wife, Trader Joe's, family and medical research. He clarified what I needed to do, and in what order. He is sending me something to sign, as I send him off other signatures.
This was the most amazing introduction into sending your money off into the internet ether. He was helpful, patient, and answered all of my repetitive sloth-like questions about what the heck I was doing.
If I just had someone calm and knowledgeable like that all the time about everything...
"OK, now I opened the leaking generator and fuel is shooting across the yard, what do I do now?"
"I just hit my truck with my minivan, is it better to pay out of pocket or tell insurance about this and file a claim?"
and it would all be taken care of with a signature and a pleasant conversation. My life would be so much easier. Who can I talk to about this?